I try to reply to emails within 12 hours but it may take longer at times.
Please mention the players name or tennis DVDs in the subject line of your
email. If you do not get a reply to your email then it is probably because
you did not do this and your message was deleted as spam (junk email).
All DVDs are sent by first class post within the UK and by airmail to
all other places.
DVDs are usually sent out within a few day of receiving payment. To
Western Europe delivery by airmail takes about 4 - 5 days. To Eastern Europe
about 5 - 7 days. To the Far East, Australia, America about 7 - 10 days.
All DVDs are in PAL format. Different areas of the world use different
formats. PAL is used in Western Europe, Australasia, China, Argentina. NTSC
is used in North America, Japan, Korea. The 2 systems are not compatible.
PAL DVDs will not play on NTSC only machines. If you are buying from a country
such as the USA that uses NTSC then please make sure your equipment can
play PAL DVDs. (For list of video formats for each
country click here)
Send orders to: John Pooley, 27 Carey Street, Reading,
RG1 7JS, ENGLAND
U.K.
If sending payment by mail please make sure you include full details
of what you want even if you have already done so in an email. Also
include your name and postal address in your letter. Do not just have your
name and address on the outside of your envelope as it can get smudged or
dirty and unreadable by the time I receive it.
If the commentary language is given as Ger & Eng then part is in
German and part is in English. I do not have a copy of the match in each
language.
For My Benefit
When you contact me by email it would help if you could
you let me know which country you are in.
I would also appreciate it if you could tell me how you
found my website.